Resident FAQs

Comprehensive care including rent collection, accounting, and detailed financial reporting.

We have a stringent screening process to ensure that your property will be filled with reliable, responsible tenants.

Your property is a significant investment. We prioritize it's longevity - we'll make sure maintenance requests are seen to immediately and will do regular inspections.

With our accounting and bookkeeping services, you can rest easy, knowing you'll get paid on time, your books are up-to-date, and your tax forms are accurate.

We know and adhere to the latest local, state, and federal legislation that applies to renting and managing rental properties.

Prior to the time of move-in, you will need to pay 1 month’s full rent, your security deposit and any pet fees or other fees as describe in your signed lease. 

We require a combined household income of three times the rental rate to be approved for tenancy. If the income of your household does not meet that requirement, you are welcome to apply with a co-signer.

We love pets!  However, all pets must be approved by the Owner and there is a $600 nonrefundable pet fee for up to 2 pets.

When you move into one of our rental properties, you will receive an email with instructions on how to set your password. Please reset your password within the next 48 hours or the link will expire and you will have to request another one. The Resident portal is available for access 24 hours a day. If you need help resetting a password, please contact us during normal business hours.

Yes, your deposit is refundable. The following are the requirements for a full refund:

• Complete the lease term and give proper notice;
• Leave the premises clean and undamaged;
• Remove all trash, debris, rubbish, and personal property from the premises;
• Pay all charges and rents due;
• Return all Keys and Remotes, including amenity keys;
• Provide a forwarding address.

The Security Deposit may NOT be used as the last month’s rent. 

Any Security Deposit refund will be mailed to you no later than thirty (30) days after termination of tenancy (lease end date) or delivery of possession to landlord (full move out and turn in keys.  Can be extended to sixty (60) days if required

Through your Resident Portal. You can setup one time and recurring payments for free by using your bank account information. You can also use your credit or debit card though you will be charged a convenience fee.  We do not accept cash payments. 

Through your Resident Portal.  Rent is due by the 1st of the month and considered late if received after midnight on the 5th. If rent is received after the 5th, you will incur a late fee equal to 5% of the monthly. Payments received after the 5th day of each month are required to be in the form of certified funds or money order and include the late fee listed in your lease.

For emergency maintenance request, you can submit through your Residents portal and you may call our main office number at 919-307-7767 and follow the prompts to report an emergency request and our on call associate will return your call promptly. 

For non-emergency maintenance requests, please submit a request through your Residents Portal. Please give us as much information as possible and photos if available. 

Most leases require a 60-day move-out notice to be given. You must submit your notice to vacate in writing. It can be completed through your resident portal or email to us.  

Unless specified that lawn service is provided, you are required to care for the lawn and grounds and keep them in as good a condition as when you moved in. This includes edging, watering, mowing, trimming, and weeding. It is recommended that 

It is the Resident’s responsibility to provide routine pest control for cockroaches, ants, spiders, silverfish, bugs, fleas, mice, etc. It is recommended that the Resident sign up for a pest control service to maintain pest control for the home. 

Any changes to the house must be submitted to CSR in writing along with samples of colors, drawings, etc. All Changes MUST BE APPROVED prior to any alterations. You will receive written permission once it is approved or a notice that it was declined.