owner FAQs

Frequently Asked Questions

Click on the items below to explore frequently asked questions for owners.

  • How do I learn more about Cedar Springs Realty services?

    Comprehensive care including rent collection, accounting, and detailed financial reporting.

  • Can I reach you after hours?

    We have a stringent screening process to ensure that your property will be filled with reliable, responsible tenants.

  • Do I get to see the lease or sign it?

    Your property is a significant investment. We prioritize it's longevity - we'll make sure maintenance requests are seen to immediately and will do regular inspections.

  • Do you sell real estate too?

    With our accounting and bookkeeping services, you can rest easy, knowing you'll get paid on time, your books are up-to-date, and your tax forms are accurate.

  • How and when do I get my monthly rental funds?

    We know and adhere to the latest local, state, and federal legislation that applies to renting and managing rental properties.

  • How is rent collection handled?

    Prior to the time of move-in, you will need to pay 1 month’s full rent, your security deposit and any pet fees or other fees as describe in your signed lease. 

  • How long of a lease do you sign?

    We require a combined household income of three times the rental rate to be approved for tenancy. If the income of your household does not meet that requirement, you are welcome to apply with a co-signer.

  • How soon can you start managing my property?

    We love pets!  However, all pets must be approved by the Owner and there is a $600 nonrefundable pet fee for up to 2 pets.

  • What type of properties do you manage?

    When you move into one of our rental properties, you will receive an email with instructions on how to set your password. Please reset your password within the next 48 hours or the link will expire and you will have to request another one. The Resident portal is available for access 24 hours a day. If you need help resetting a password, please contact us during normal business hours.

  • What type of reports do I get and how often?

    Yes, your deposit is refundable. The following are the requirements for a full refund:

    • Complete the lease term and give proper notice;
    • Leave the premises clean and undamaged;
    • Remove all trash, debris, rubbish, and personal property from the premises;
    • Pay all charges and rents due;
    • Return all Keys and Remotes, including amenity keys;
    • Provide a forwarding address.


    The Security Deposit may NOT be used as the last month’s rent. 



    Any Security Deposit refund will be mailed to you no later than thirty (30) days after termination of tenancy (lease end date) or delivery of possession to landlord (full move out and turn in keys.  Can be extended to sixty (60) days if required


  • Who holds the tenant security deposit?

    We hold the tenant’s security deposit in a Trust Account.